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Frequently Asked Questions

Questions regarding your order? Visit the FAQ's page now for in depth shipping and tracking information, rates, and more.

Track your Order

All orders are shipped by UPS and are issued UPS tracking number which can be tracked from our site by clicking here. However, orders shipping to P.O. boxes, APO addresses or overseas will be shipped by USPS. Please email us for your USPS tracking number if these select any of these specialty shipping addresses.

Top Rated Customer Service

We strive to offer the best customer service possible. Please contact us if you have any product questions and representative will reply to your email as soon as possible. We also try our best to carry the most innovative and effective skin care products on the market today.

Updated: July 19, 2012


BY ACCESSING THE WWW.LETSTALKBEAUTY.COM WEB SITE (“SITE”), YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS (“TERMS”) STATED HEREIN. THESE TERMS GOVERN YOUR ACCESS TO AND USE OF THE WWW.LETSTALKBEAUTY.COM WEB SITE.


This Site is made available by Let's Talk Beauty. (“Let's Talk Beauty”), and all references herein to “we” or “us” refer to Let's Talk Beauty. All references herein to “you” or “user” refer to any user of this Site.


These Terms include the following:


  • Terms of Sale for placing an order, including shipping, delivery, returns and refund policies; and
  • Web Site Terms of Use, which governs your access to and use of the Site.

We reserve the right, in our sole discretion, to change, modify, add, or delete portions of these Terms or any aspect of the Site at any time without further notice. We will post changes to these Terms on this web page and will indicate at the top of this page the date these Terms were last updated. Your continued use of the Site after any such changes are posted constitutes your acceptance of the new Terms. IF YOU DO NOT AGREE TO ABIDE BY THESE OR ANY FUTURE TERMS, DO NOT USE OR ACCESS THE SITE. IT IS YOUR RESPONSIBILITY TO REGULARLY CHECK THE SITE TO DETERMINE IF THERE HAVE BEEN CHANGES TO THESE TERMS AND TO REVIEW SUCH CHANGES.


TERMS OF SALE


1. AVAILABILITY AND BACKORDERED ITEMS

All items are subject to stock availability. Available items will ship within 1-5 days after your order is received, and any items on backorder will ship at a later time as explained during the order process and/or in your order confirmation email. If you pay by credit, debit or store card we will not charge you for products which are on backorder until they ship. When your package is delivered, your invoice will display which items have shipped and which, if any, items may be on backorder.


2. ORDERING ERRORS

You are able to make changes to your order up to the point at which you click on the [“submit order”] button on the credit card section of the checkout process.


3. PRICES/PRODUCT DESCRIPTIONS

All prices are exclusive of shipping charges and sales tax (if applicable). The total cost of the order is the price of the products ordered plus the shipping charge and sales tax (if applicable). A schedule of shipping prices is available here shipping info.


Due to the large number of products on our site, it is always possible that some of the products listed on our site may be incorrectly priced or erroneously described, despite our best efforts. If we discover there is a pricing error, we will normally, at our discretion, either: (i) contact you and give you the option of reconfirming your order at the correct price or cancelling it; or (ii) reject your order and notify you of the rejection. We reserve the right to correct any errors in pricing or product descriptions at any time.


4. PAYMENT

We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express credit and Charge Cards. We also accept payment by direct debit and other alternative payment formats. By submitting an order to us through the Site, you are confirming that the payment details provided on your order are valid and correct. We will not charge your credit, debit or store card until we ship your order.


5. TRACK YOUR ORDER

We offer online order tracking. You can track your order by clicking here www.ups.com.


6. RETURN POLICY

Please review our online return policy, incorporated herein by reference, for information about our practices with respect to order cancellations and returns.


WEBSITE TERMS OF USE

1. LICENSE GRANT; RESTRICTIONS

Let's Talk Beauty provides you a personal, revocable, limited, non-exclusive, royalty-free, nontransferable license to use this Site conditioned on your continued compliance with these Terms. Notwithstanding the foregoing license grant, you may not modify, translate, decompile, create derivative work(s) of, copy, distribute, disassemble, broadcast, transmit, publish, remove or alter any article or other content on this site. Without limiting the foregoing, you may print and download information from this Site solely for your personal use, provided that all hard copies contain all copyright and other such notices contained in such information. You expressly acknowledge and agree that Let's Talk Beauty transfers no ownership or intellectual property interest or title in and to the Site to you or anyone else.


You may not (i) use any “deep link,” “page scrape,” “robot,” “spider,” or other automatic device, program, algorithm, or methodology, or any similar or equivalent manual process, to access, acquire, copy, or monitor any portion of the Site or in any way reproduce or circumvent the navigational structure or presentation of the Site to obtain or attempt to obtain any materials, documents, or information through any means not purposely made available through the Site; (ii) attempt to gain unauthorized access to any portion or feature of the Site or any other systems or networks connected to the Site or to any Let's Talk Beauty server, by hacking, password “mining,” or any other illegitimate means; (iii) probe, scan, or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site; (iv) reverse look-up, trace, or seek to trace any information on any other user of or visitor to the Site; (v) take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or Let's Talk Beauty’ systems or networks or any systems or networks connected to the Site; (vi) use any device, software, or routine to interfere with the proper working of the Site or any transaction conducted on the Site, or with any other person’s use of the Site; (vii) forge headers, impersonate a person, or otherwise manipulate identifiers in order to disguise your identity or the origin of any message or transmittal you send to or through the Site; and (ix) use the Site in a manner that could damage, disparage, or otherwise negatively impact Let's Talk Beauty or any contributor to or other user of the Site.


2. USER OBLIGATIONS

This Site is not intended for use by children, especially children under age thirteen (13). By accessing or using this Site, you represent and warrant that you are at least eighteen (18) years of age or older, or that you have the express permission of a parent or legal guardian to access or use this Site, and your parent or legal guardian agrees to be bound by these Terms on your behalf. You acknowledge and agree that use of the Internet and access to this Site is solely at your own risk. While we have endeavored to create a secure and reliable Site, you should understand that the confidentiality of any communication or material transmitted to/from the Site over the Internet or other form of global communication network cannot be guaranteed. Accordingly, we are not responsible for the security of any information transmitted to or from this Site.


3. PROPRIETARY RIGHTS

All text, graphics, user interfaces, visual interfaces, photographs, sounds, artwork, computer code, programs, software, products, information, articles, and documentation as well as the design, structure, selection, coordination, expression, “look and feel,” and arrangement of any content contained on or available through the Site, unless otherwise indicated, are owned, controlled, and licensed by Let's Talk Beauty and its successors and assigns and are protected by law, including but not limited to, United States copyright, trade secret, patent, and trademark law, as well as other state, national, and international laws and regulations. Except as expressly provided herein, Let's Talk Beauty does not grant any express or implied right to you or any other person under any intellectual property or other proprietary rights laws or other laws, regulations, and statutes. Let's Talk Beauty enforces it intellectual property rights to the fullest extent of the law. This Site is Copyright © 2012 by Let's Talk Beauty, LLC. All rights reserved. Let's Talk Beauty owns a copyright in the contents of the Site and in the selection, coordination, arrangement, and enhancement of the content of the Site. Any downloadable or printable programs, information, articles or materials available through the Site and all copyrights, trade secrets, and know-how related thereto are owned by Let's Talk Beauty, unless otherwise indicated. All trademarks, logos, service marks and trade names (collectively, “Trademarks”) display on this Site or on the content available through this Site are registered and unregistered Trademarks of Let's Talk Beauty or their respective owners. Any use of such Trademarks, including without limitation, as domain names, without the express written permission of Let's Talk Beauty or the appropriate owner is strictly prohibited.


4. LINKS TO OTHER SITES

We may provide links, in our sole discretion, to other sites on the Internet for your convenience in locating or accessing related information, products, and services. These sites have not necessarily been reviewed by Let's Talk Beauty and are maintained by third parties over which Let's Talk Beauty exercises no control. Accordingly, Let's Talk Beauty expressly disclaims any responsibility for the content, materials, or accuracy of the information and/or quality of the products or services provided by, available through, or advertised on these third party web sites. These Terms and our online privacy policy do not apply to your interactions with third party web sites.


5. PRIVACY OF USER INFORMATION

Please review our online privacy policy, incorporated herein by reference, for information about our collection and use practices with respect to information we collect about you when you use the Site.


6. LIMITATION ON LIABILITY AND DISCLAIMER OF WARRANTIES

By using this Site, you agree that Let's Talk Beauty and its owner(s), parent, subsidiaries, affiliates, agents, representatives, and employees will have no liability whatsoever for any injuries, losses, claims, damages or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, resulting from any use Site, any failure or delay by Let's Talk Beauty in connection with Site, or the performance or non-performance of the Site’s features, even if Let's Talk Beauty has been advised of the possibility of such damages. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation, computer virus, communications line failure, theft or destruction, or unauthorized access to, alteration of, or use of your personal information.


Let's Talk Beauty makes no warranty of any kind regarding the Site, which is provided on an “as is” and “as available” basis. Let's Talk Beauty expressly disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade. Let's Talk Beauty is not responsible or liable for any warranty, representation, or guarantee, express or implied, in fact or in law, relative to the Site, including without limitation that the Site will be error-free, or as to the accuracy, completeness and timeliness of any content or information distributed with respect to the Site. SOME STATES DO NOT ALLOW THE LIMITATION OF LIABILITY AND DISCLAIMER OF IMPLIED WARRANTIES, SO THE DISCLAIMERS AND LIMITATIONS ABOVE MAY NOT APPLY TO YOU.


7. INDEMNITY

You agree to defend, indemnify, and hold harmless Let's Talk Beauty and its affiliates and all of their employees, agents, directors, officers, shareholders, attorneys, successors, and assigns from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees and litigation expenses) relating to or arising from any breach by you of these Terms.


8. GOVERNING LAW

The laws of Gibraltar, without regard to its conflict of law principles, will govern these Terms. Any action to enforce these Terms will be brought in federal or state courts presiding in the country of Gibraltar and all parties to these Terms expressly agree to be subject to the jurisdiction of such courts. This Site is controlled and operated by Let's Talk Beauty.. Let's Talk Beauty makes no representation that the Site is appropriate or available for use in other locations, and access to the Site from territories or nations where any aspect of this Site is illegal is prohibited. You access this Site on your own volition and are responsible for compliance with all applicable laws.


9. ENTIRE AGREEMENT

These Terms make up the entire agreement between Let's Talk Beauty and you relating to the Site and replaces any prior understandings or agreements (whether oral or written) regarding the Site. If any of these Terms shall become invalid or unenforceable, the remaining terms shall remain in full force and effect. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Let's Talk Beauty Return and Delivery Policy

We have a 30-day satisfaction guarantee return policy on all shipments.

Returns:

If you are unsatisfied with our product, you may return the unused portion 30 days from the date that the product was originally shipped to you for a FULL refund according to the following terms. To obtain a FULL refund, your return must be postmarked 30 days from the date that the product was originally shipped to you. Please note, the following terms apply for all returned items:

To return a product for an exchange or FULL refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at 1-888-225-5451

Please Note:

    1. We cannot process or refund packages marked "Return to Sender."
    2. Refunds will be issued to the same credit card that was charged when ordering the product.
    3. To ensure a refund is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.

Returned products must be sent to the following address:

Let's Talk Beauty
398 E. Dania Beach Blvd #400
Dania Beach, FL 33004

We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.

After the shipping department receives your return, it generally takes 2 business days or sooner to process your refund. Once a return is processed, it usually takes 3-5 business days for this return to be posted to your account, depending on your financial institution.

Delivery policy

We currently deliver to US residential and business addresses and all prices are shown and processed US dollars only. All orders ship via USPS First Class Mail or via UPS. Delivery should be within 3-5 working days of placing the order inside US or 5-25 days for international customers. Please check the delivery address details to make sure they are correct prior to placing an order as this is the address that will be used to send out the order. If an order is returned to us due to insufficient address details, or wrong address, we will resend the order and an extra shipping fee may apply. As we do not directly control all parts of the delivery chain, we cannot guarantee that your item will always reach it's destination within the target delivery times.

National holidays and weekends do not count as business days.

Return Merchandize Authorization (RMA)

An RMA number can ONLY be obtained by contacting the billing department at 1-888-225-5451

Please enter your Order Number to track your package:

 

 


Orders are typically processed and packaged for shipping within 24 hours of the original transaction.

Shipments are only processed during regular business hours, Monday through Friday. If you place an order after 2 PM Eastern Standard Time, your order will be processed and shipped the next business day.

Packing & Shipping

At ShopVita.com, our goal is to have your order to you as soon as possible. We ship every business day around 2 p.m. EST. Turnaround time will never take longer than one business day. Orders placed after 2 p.m. EST on Fridays or over the weekend will be shipped the subsequent Monday.

Our shipping facility is closed on the same days that UPS is closed. For information about holidays, please visit UPS.com

Shipping Prices

No matter how many products you order, you will be charged a flat rate according to the delivery option you choose.

Shipping Rates Delivery Time (Business Days) Cost
UPS - Ground (USA Only) 3-5 Days $7.95
UPS - 3 Day Select (USA Only) 3 Days $9.95
UPS - 2nd Day Air (USA Only)
by 3:00PM
2 Days $12.95
UPS - Next Day Air (USA Only)
by end of day
Next Day $22.95
Global Express (EMS) Air mail to Canada 5 - 15 days $14.95
Global Express Air mail International
(All countries outside the USA except Canada).
5 - 25 days $19.95

Please note that our shipping facility is in South Florida. Most orders shipping to Florida are delivered in one business day regardless of the chosen shipping option. See the Delivery Map for more details.

International Orders

For international orders, the shipping time may take anywhere from 5 to 25 days, depending on the postal offices of your respective countries.

Delivery Time Estimate

ups map